Simple, guided transaction flows on WhatsApp.
Imbawula is a concept prototype used to test conversational transaction journeys on WhatsApp (for example: balance checks, mock transfers, and goal-based savings prompts).
This website exists to provide business context, contact details, and our privacy & terms information for platform reviews.
About Imbawula
Imbawula is a product concept exploring “chat-first” user experiences for everyday financial interactions. The goal is to reduce friction for users who prefer messaging over apps or websites.
How it works
- Users initiate a conversation on WhatsApp and follow prompts.
- We can provide informational responses (e.g., “your last transaction”) and controlled actions (e.g., “simulate transfer”).
- During early testing, transactions may be mock / sandbox and not real money movement.
What this is not
- Not a public banking service or open-to-all wallet (unless explicitly launched).
- Not investment advice or a promise of returns.
- Not a guarantee of availability (prototype environment).
If you are a reviewer, you can email us for test numbers, demo scripts, and environment notes.
Contact
For support, compliance questions, or platform review queries, contact us here:
- Email: support@imbawula.com
- Business name: Imbawula (ZA)
- Website:
www.imbawula.com/za
(Replace the email address above with your preferred contact if needed.)
Privacy Policy
We respect your privacy. This policy explains what we collect, why we collect it, and how we protect it.
1) Information we may collect
- WhatsApp identifiers (e.g., phone number and message metadata) necessary to deliver the service.
- Conversation content (messages you send) to respond to your requests.
- Basic device/network data automatically provided by messaging platforms.
2) How we use information
- To provide and improve the WhatsApp experience (e.g., respond to prompts, confirm actions).
- To prevent fraud, abuse, or unauthorized use.
- To comply with applicable legal and regulatory obligations.
3) Data sharing
- We may use approved messaging providers to enable WhatsApp communication.
- We do not sell your personal information.
- We only share data where required to operate the service or where legally required.
4) Data retention
We retain data only as long as necessary for the purposes above, or as required by law.
5) Security
We use reasonable technical and organizational measures to protect your data. No method of transmission or storage is 100% secure.
6) Your rights
- You may request access, correction, or deletion of your data (where applicable).
- You may opt out by stopping WhatsApp messages and/or requesting deletion via email.
7) Contact
Privacy queries: privacy@imbawula.com
Note: If you are operating in South Africa, ensure you align with POPIA obligations relevant to your use case.
Terms of Use
These terms govern your use of Imbawula’s WhatsApp prototype and website.
1) Prototype nature
Imbawula may operate as a limited pilot or prototype. Features can change or be withdrawn at any time.
2) Acceptable use
- Do not use the service for unlawful activity, harassment, or fraud.
- Do not attempt to reverse engineer, disrupt, or overload the service.
- Do not submit false information or impersonate others.
3) No warranties
The service is provided “as is” and “as available”. We do not warrant uninterrupted or error-free operation.
4) Limitation of liability
To the maximum extent permitted by law, Imbawula will not be liable for indirect or consequential damages arising from use of the prototype.
5) Third-party platforms
WhatsApp and messaging providers have their own terms and policies. Your use of those platforms is subject to their rules.
6) Changes
We may update these terms and the privacy policy from time to time. Updated versions will be posted on this page.
7) Contact
Questions about these terms: legal@imbawula.com